Question 1

What age does Crescendo Daycare service?

Accepted Answer

12th months - 12 years old

Question 2

Do you accept the Affordable Child Care Benefit (Subsidy)?

Accepted Answer

Yes. We will apply for Child Care Affortability Grant for all registered children.  Parents will apply for Child Care Subsidy online through the website here: https://applychildcaresubsidy.alberta.ca/(https://applychildcaresubsidy.alberta.ca/)

Question 3

What is the ratio in your classroom?

Accepted Answer

1. Allegro Junior 12-18 months: 1:4
2. Allegro 19-35 months - 1:6
3. Presto Junior 3-4 years old - 1:8
4. Presto Senior 4-5 years old - 1:10
5. Rubato  School age: 1:15

Question 4

Do you offer snacks or hot lunches for students?

Accepted Answer

Yes.  2 snacks and a Hot lunch are available at an affordable rate.

Question 5

What are the closure dates?

Accepted Answer

The Centre is open Monday – Friday between 7:00am – 5:45pm.
The Centre is closed on the following days: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Heritage Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Eve, Christmas Day, Boxing Day and New Years Eve Day. If any of the statutory holidays fall on a Saturday or Sunday, the Centre will close on the immediately following workday in recognition of that holiday.

• We're dedicated to providing the best care and developmental opportunities for your child. That's why we hold 8 staff meetings and non-operational times throughout the year, during which we close at 3 pm. Additionally, we are closed for a full day once a year. This time allows our educators to focus on enhancing their skills and knowledge, which ultimately helps them deliver the highest-quality care to your child. Thank you for understanding the importance of this non-operational time. Parents will be notified of these early closure days and of the full day PD closure at least one month in advance.

Any changes to operational hours will be announced to families.

Question 6

Is there a reduction in fees if my child is away due to sickness, family holidays or vacation?

Accepted Answer

Child care fees are due on the 1st day of the month. Refunds or credits are not given for "sick" days, holidays, or any other absences.

Question 7

Is there a registration fee?

Accepted Answer

$200/child, non-refundable or transferable

Question 8

What is your withdrawal policy?

Accepted Answer

To cancel your service, please send a written notice or an email by the 1st day of the month, regardless if the 1st was a weekend or holiday. The cancellation will be effective at the end of the same month, no exceptions. If you have any questions, please ask us now.

Question 9

Do you allow screen time?

Accepted Answer

Our Allegro and Presto groups does not has screen-time or technology block scheduled in the program.  Our Rubato group is allowed to use their electronic gadgets for school work.  Rubato group also has movie session twice a month. We will inform parents in advance of those dates.

Question 10

Do I need to pay a deposit?

Accepted Answer

To hold a spot, we will require the registration fee and the first month's fee. All fees paid are not refundable.

Question 11

Can I book a tour?

Accepted Answer

Yes!  https://calendly.com/crescendo_lh/30min/ (https://calendly.com/crescendo_lh/30min/)

Question 12

What are the school hours?

Accepted Answer

Our hours are 7am - 5.45pm, Mon - Fri

FAQ

Crescendo Early Learning Academy

Laurier Heights

Daycare + Out-of-school care

Windermere 1

Out-of-school care

318 Windermere Rd NW, Edmonton,
AB T6W 2Z8
Email: osc@windermereacademy.com
Phone: 780-709-1235

Windermere 2

Out-of-school care

#307, 318 Windermere Rd NW, Edmonton, AB T6W 2Z8

Windsor Park
(Coming soon!)

FAQ

Crescendo Early Learning Academy

Laurier Heights

Daycare + Out-of-school care

Windermere 1

Out-of-school care

318 Windermere Rd NW, Edmonton, AB T6W 2Z8 Email: osc@windermereacademy.com Phone: 780-709-1235

Windermere 2

Out-of-school care

#307, 318 Windermere Rd NW, Edmonton, AB T6W 2Z8

Windsor Park (Coming soon!)

318 Windermere Rd NW, Edmonton,
AB T6W 2Z8
Email: osc@windermereacademy.com
Phone: 780-709-1235

Windsor Park
(Coming soon!)